Here is a list of frequently asked questions from guests in a Q&A format.
For questions that are not listed below, please contact 0263-95-2111.
Yes, you can. However, the price will depend on the date which you want to stay.
According to the fire services act, some rooms can only have 2 guests or 3 guests. For children, we can have up to 2 to share beds with adults.
The price is set differently according to the view from the rooms and if it has a balcony or not.
All the rooms in our hotel are non-smoking. We have a smoking space in the hotel for smokers.
We have set our rates to what are on this website, so there is no tours available that offer cheaper plans to stay at Gosenjaku Hotel.
We close the shutter of the front door at 10pm, since there are nocturnal animals around.
However, we have a small entrance door next to the shutter for guests to freely go in and out of the hotel.
Yes, we offer the followings in all the rooms… Pajamas, slippers, face towel, bath towel, hair dryer, shampoo, conditioner, body soap, cup, and male/female amenities (Male: Toothbrush, comb, cotton swabs, safe shaver, shaving cream, after shave lotion / Female: Toothbrush, comb, cotton swabs, hair band, cotton, shower cap).
Yes, it is set in all the rooms.
We are very sorry to say that we do not offer room service at Gosenjaku Hotel.
Check-in is at 3pm, and check-out is at 11am.
We ask all our guests to pay on check-out.
You can pay us by cash or credit card (all brands supported). Please let us know if you need early check-out.
Yes, we can store your luggage at the front desk before check-in, and after check-out.
Yes, you can. We will keep your luggage at the front desk, and give it to you on check-in.
Please send them to the address below…
Gosenjaku Hotel, 4468 Azumi Kamikochi, Matsumoto-city, Nagano 390-1516
Sorry, due to the location of Kamikochi, you cannot set the time (2018 information).
The transport company is just Yamato Unyu, and luggage is delivered and picked up every day only once. So if you want to send your luggage, please make sure it is arranged in advance with a time margin.
We offer a unique taste originally created at Gosenjaku Hotel based on French cuisine that is full of rustic charms. We carefully select fresh and seasonal products from the local areas and the surrounding areas.
Please inform us with your allergy, and we can change the menu for you.
It is open from 15pm to 10am the next morning.
We offer free WiFi, and we have WiFi access points in every room, dining, conversation lounge and café.
Yes, we have elevators at our hotel. However, we are sorry to say that the hotel is not totally barrier free due to its structure. There are steps in the hotel, so please feel free to ask us for help whenever necessary.
Kamikochi is restricted from accessing by private cars. Also there are time restrictions for entering the area, and so the shuttle bus and taxi operating hours are limited. Please check here for the details.
The public transport system is the best way to access Kamikochi.
Please refer to the time table of the bus.
Yes, please come to the front desk of the hotel where it can be arranged.
Yes, please come to the front desk to mail letters. The letters will be stamped with an original postmark of Kamikochi, which is recommended to take back as a trip memory.
Unfortunately there are no ATMs in Komikochi, so make sure you plan and get ready in advance.